Shipping and Returns

Shipping, returns and exchanges

Shipping and returns for handmade wool pet products

Every Whisker's Home order is handmade or carefully finished by artisans in Nepal. We move thoughtfully, pack responsibly and keep you informed from preparation through delivery.

2-5 business days to prepare

Most orders are handmade, checked and packed within 2-5 business days before dispatch.

7-15 day delivery estimate

After dispatch, standard delivery usually takes 7-15 business days depending on destination and customs.

30 day returns

Unused, standard items can be returned or exchanged within 30 days after delivery authorization.

Secure support

We reply to shipping and return requests within one business day whenever possible.

Shipping policy

Shipping timelines include two parts: preparation time and carrier delivery time. Handmade products may need a few days to finish, dry, inspect and pack before they leave our workshop.

Asia

Estimated delivery after dispatch: 7-15 business days.

North America

Estimated delivery after dispatch: 7-15 business days. U.S. customs duties and tariffs may apply.

Europe

Estimated delivery after dispatch: 7-15 business days, depending on local customs clearance.

Australia, New Zealand and other regions

Estimated delivery after dispatch: 7-15 business days where carrier service is available.

U.S. tariff notice: U.S. shipments may incur a 10% tariff plus applicable duties, taxes or carrier fees. These charges are collected by customs or the carrier and are the buyer's responsibility.

Free shipping: Free standard shipping is available on all retail orders. Express shipping may be available for some destinations; contact us before ordering if you need a faster option.

Refunds, returns and exchanges

We want every product to arrive in excellent condition. If something is not right, start with our support team so we can guide the return or exchange properly.

Get authorization

We confirm eligibility and share return instructions before you ship anything back.

Ship the item back

Return shipping is usually paid by the customer unless the item arrived damaged or incorrect.

Inspection and refund

After inspection, eligible refunds, exchanges or store credit are processed to the approved method.

Return address: Puspalal Path, Kathmandu Metropolitan - 16, Kathmandu 44600, Nepal. Please do not ship returns without authorization so we can match your package to your order.

Custom, personalized, used, washed or damaged-by-use products are not eligible for return unless they arrive defective or incorrect. Natural color, shape and size variations are normal for handmade wool products.

Wholesale and bulk shipping

Wholesale orders need different planning because products are handmade in batches and packed for larger shipments.

Lead times

Small wholesale orders may be ready in 2-4 weeks. Larger custom or seasonal orders may need a confirmed production schedule.

Air or sea freight

Air freight is faster for urgent replenishment. Sea freight can be more economical for large bulk orders when timing allows.

Eco-friendly packaging and trust

Our products are made from natural wool, and we try to keep the shipping experience aligned with that same low-waste mindset.

Lower waste packing

We use right-sized packaging where possible and avoid unnecessary plastic-heavy presentation.

Handmade and fair production

Each wool piece supports artisan production in Nepal. Small natural variations are part of the handmade character.

Secure checkout and reviews

Checkout is handled securely by Shopify. Visit our product pages to see customer reviews as they are added.

Shipping and returns FAQs

Quick answers for common delivery, customs and return questions.

How long does it take to ship my order?

Most orders take 2-5 business days to prepare, then 7-15 business days for delivery after dispatch. Handmade, custom or bulk orders may need extra production time.

How do I start a return or exchange?

Contact us at info@whiskershome.com or use the form below. We will confirm eligibility, provide return authorization and share shipping instructions.

Do you accept returns on custom orders?

Custom and personalized orders are final sale unless they arrive damaged, defective or incorrect. Contact us with photos so we can review the issue.

Who pays return shipping?

Customers usually pay return shipping. Whisker's Home covers or helps resolve return shipping when the item arrives damaged, defective or incorrect.

Do you ship worldwide?

Yes, we ship to many countries. Availability, rates and final timelines depend on carrier service and customs conditions for your destination.

Need help with an order?

Send your order number, product name and a short note. Photos are helpful for damaged or incorrect items. We usually reply within one business day.